CUSTOM ORDERS
CUSTOM CHOCOLATE ORDERS - FREQUENTLY ASKED QUESTIONS
CONTACT INFORMATION
Q: How do I inquire about custom orders?
A: Please email orders@hypechocolate.com for all custom order inquiries. Our team will respond within 1-4 business days.
ORDERING PROCESS
Q: What is the minimum order quantity for custom chocolates?
A: Our minimum order quantity for detailed custom chocolate projects is *100 units.
*This applies to orders that require custom mold development or unique inclusions that need to be specially sourced, as opposed to products we can create using existing molds. We approach each custom request on a case-by-case basis to ensure your vision, requirements, and timelines are fully understood and accommodated.
If you have a special idea or need guidance on what’s possible, please reach out—our team is happy to collaborate and discuss the best options for your order.
Q: How far in advance should I place my custom order?
A: We recommend placing your order at least 3-4 weeks in advance to ensure proper production time and customization details.
DEPOSITS & CUSTOM MOLDS
Q: Is a deposit required for custom orders?
A: Yes, we require a non-refundable deposit of 50% to secure your order and begin production.
Q: What are the costs for custom mold development?
A: Custom mold development starts at $2,500-$3,500. This is a one-time cost for creating your unique mold design.
Q: How long does custom mold development take?
A: Custom mold development typically takes between 1.5-3 weeks, depending on the complexity of the design and any required revisions.
Q: Can I use my custom mold for future orders?
A: Yes, once your custom mold is developed, it can be used for future orders. The mold remains property of Hype Chocolate.
CUSTOMIZATION OPTIONS
Q: What customization options are available?
A: We offer:
- Custom chocolate molds with your logo/design
- Custom packaging with your branding
- Custom flavors
- Special dietary options (upon request)
- Color customization for chocolate decorations
Q: Do you offer design services for custom packaging and labels?
A: Yes! Our sister company, Hype Relations, provides professional design services for custom labels and packaging. They can support you with:
- Custom label design
- Brand identity development
- Packaging design
- Marketing materials
Q: What are the rates for Hype Relations' design services?
A: Design service rates are determined on a case-by-case basis, depending on project scope and requirements. We offer special discounts for Indigenous business owners - please inquire for more details about our Indigenous business support programs.
PRICING & PAYMENT
Q: How is pricing determined for custom orders?
A: Pricing varies based on:
- Quantity ordered (minimum 100 units)
- Complexity of design
- Packaging requirements
- Special ingredients or dietary requirements
- Rush orders (if applicable)
Q: What are the payment terms?
A: Our payment terms include:
- 50% non-refundable deposit to secure your order
- Custom mold development fee (if applicable)
- Remaining balance due before shipping/pickup
PRODUCTION & DELIVERY
Q: How do you ensure quality for large orders?
A: Each batch undergoes:
- Quality control checks
- Temperature monitoring
- Professional packaging
- Freshness guarantee
Q: Do you offer delivery for bulk orders?
A: Yes, we offer:
- Local delivery in Vancouver area
- International shipping
- Special arrangements for temperature-sensitive seasons
- Pickup options at our store or Holt Renfrew location
Custom pricing for weddings:
Hype bar: 100 grams $13 - $16
Hype dessert bar: 200 grams $30 - $40
Hype Relations’ in-house design costs are determined on a case-by-case basis.
We offer both hourly and flat rate options, tailored to the scope and complexity of your project. For a detailed quote or to discuss your specific needs, please contact us directly—our team will be happy to provide options that best fit your vision and budget email: hyperelationsinfo@gmail.com
Hype 1’s $15 - $20
Hype sleek bar $5 - $9
Hype Bon Bon $4 - $7
Hype mini bar $3 - $5
Hype lollipops $5 - $10
Hype large lollipops $9 - $15
Custom Couple, Partner, Friend, or Colleague Creation: $1,000
This exclusive package includes the development of a unique custom chocolate concept, tailored for you and your chosen recipient(s). You’ll receive 10 prototype bars to take home and enjoy. Perfect for special occasions, collaborations, or gifting something truly one-of-a-kind.
For more details or to get started, please contact our team—we’re excited to help bring your vision to life.
*All orders require a non-refundable 50% deposit
Please email us with any questions.
orders@hypechocolate.com
We’re hyped to create something special and delicious for you!