CUSTOM ORDERS
CUSTOM CHOCOLATE ORDERS - FREQUENTLY ASKED QUESTIONS
CONTACT INFORMATION
Q: How do I inquire about custom orders?
A: Please email orders@hypechocolate.com for all custom order inquiries. Our team will respond within 1-4 business days.
ORDERING PROCESS
Q: What is the minimum order quantity for custom chocolates?
A: Our minimum order quantity is 100 units for custom chocolate orders.
Q: How far in advance should I place my custom order?
A: We recommend placing your order at least 3-4 weeks in advance to ensure proper production time and customization details.
DEPOSITS & CUSTOM MOLDS
Q: Is a deposit required for custom orders?
A: Yes, we require a non-refundable deposit of 50% to secure your order and begin production.
Q: What are the costs for custom mold development?
A: Custom mold development starts at $2,500-$3,500. This is a one-time cost for creating your unique mold design.
Q: How long does custom mold development take?
A: Custom mold development typically takes between 1.5-3 weeks, depending on the complexity of the design and any required revisions.
Q: Can I use my custom mold for future orders?
A: Yes, once your custom mold is developed, it can be used for future orders. The mold remains property of Hype Chocolate.
CUSTOMIZATION OPTIONS
Q: What customization options are available?
A: We offer:
- Custom chocolate molds with your logo/design
- Custom packaging with your branding
- Custom flavors
- Special dietary options (upon request)
- Color customization for chocolate decorations
Q: Do you offer design services for custom packaging and labels?
A: Yes! Our sister company, Hype Relations, provides professional design services for custom labels and packaging. They can support you with:
- Custom label design
- Brand identity development
- Packaging design
- Marketing materials
Q: What are the rates for Hype Relations' design services?
A: Design service rates are determined on a case-by-case basis, depending on project scope and requirements. We offer special discounts for Indigenous business owners - please inquire for more details about our Indigenous business support programs.
PRICING & PAYMENT
Q: How is pricing determined for custom orders?
A: Pricing varies based on:
- Quantity ordered (minimum 100 units)
- Complexity of design
- Packaging requirements
- Special ingredients or dietary requirements
- Rush orders (if applicable)
Q: What are the payment terms?
A: Our payment terms include:
- 50% non-refundable deposit to secure your order
- Custom mold development fee (if applicable)
- Remaining balance due before shipping/pickup
PRODUCTION & DELIVERY
Q: How do you ensure quality for large orders?
A: Each batch undergoes:
- Quality control checks
- Temperature monitoring
- Professional packaging
- Freshness guarantee
Q: Do you offer delivery for bulk orders?
A: Yes, we offer:
- Local delivery in Vancouver area
- International shipping
- Special arrangements for temperature-sensitive seasons
- Pickup options at our store or Holt Renfrew
Please email us with any questions.
orders@hypechocolate.com
We’re hyped to create something special and delicious for you!